TERMS & CONDITIONS
Last Updated: August 31, 2026
Welcome to Copake Connect. These Terms & Conditions (“Terms”) govern your use of the Copake Connect website, facilities, memberships, bookings, services, and related communications.
By purchasing a membership, making a booking, accessing or using the Copake Connect space, or otherwise using our services, you agree to these Terms and any applicable House Rules, policies, or terms associated with a particular membership, booking, or resource.
1. Copake Connect Services
Copake Connect provides shared workspace, bookable workspaces and resources, memberships, events, amenities, and related services.
The availability, hours, features, amenities, pricing, and terms associated with particular services or resources may vary and may be changed from time to time.
Use of Copake Connect is subject to these Terms as well as any additional rules or conditions provided at the time you purchase a membership, make a booking, or use a particular resource.
2. Accounts and Information
Certain Copake Connect services may require you to create an account or provide information such as your name, email address, mobile phone number, and payment information.
You agree to provide accurate and current information and to keep your account information up to date.
You are responsible for activity associated with your account and for maintaining the confidentiality of any login credentials or access information provided to you.
3. Memberships
Memberships provide access to the services and amenities associated with the membership selected at the time of purchase.
Membership benefits, access, pricing, and other conditions may vary by membership type.
Memberships are personal to the member and may not be transferred or shared with another person unless expressly permitted by Copake Connect.
Members are responsible for complying with these Terms and the Copake Connect House Rules & Etiquette.
4. House Rules and Conduct
Copake Connect is a shared working environment. All members, guests, visitors, and other users of the space are expected to be considerate of others and comply with our House Rules & Etiquette, which are available on our website and incorporated into these Terms by reference.
Our House Rules include expectations regarding cleanliness, noise, considerate use of shared working and common areas, and respecting the beginning and ending times of reservations.
You agree to use Copake Connect and its facilities in a safe, respectful, and lawful manner and not to engage in conduct that:
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Unreasonably interferes with another person's use or enjoyment of the space;
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Creates an unsafe, threatening, excessively disruptive, or unlawful environment;
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Damages Copake Connect property or the property of another person;
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Misuses Copake Connect facilities, equipment, internet access, or other resources;
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Interferes with another member's or guest's reservation or use of a booked resource;
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Violates applicable law; or
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Violates the Copake Connect House Rules & Etiquette.
Copake Connect may update its House Rules & Etiquette from time to time as reasonably necessary to maintain a safe, productive, and welcoming shared workspace.
5. Membership Suspension or Termination
Membership in and access to Copake Connect are conditioned upon compliance with these Terms and the Copake Connect House Rules & Etiquette.
Copake Connect may warn a member, restrict access, suspend a membership, or terminate a membership if the member fails to comply with the House Rules & Etiquette or materially or repeatedly violates these Terms.
Where appropriate, Copake Connect may provide notice and an opportunity to correct a violation before suspending or terminating a membership.
Copake Connect reserves the right to immediately restrict access or suspend or terminate a membership when reasonably necessary to protect the safety, security, property, operations, or reasonable use and enjoyment of Copake Connect by its members, guests, visitors, or staff.
Termination or suspension of a membership does not eliminate any payment or other obligation incurred before the effective date of the suspension or termination.
6. Bookings and Reservations
Certain workspaces, rooms, equipment, or other resources may require a reservation.
Bookings are subject to availability and to any rules, rates, time limits, cancellation policies, or other conditions displayed for the particular resource at the time of booking.
You are responsible for reviewing the terms associated with a resource before completing your booking.
Reservation Times
Users must begin and end their use of a reserved resource within the time booked.
At the conclusion of a reservation, the resource must be vacated promptly and left in appropriate condition for the next user.
Continued use of a resource beyond the reserved time is subject to availability and may require an additional booking or fee.
Copake Connect may reasonably modify or cancel a reservation when necessary because of maintenance, safety concerns, facility closures, emergencies, or circumstances outside our reasonable control. When appropriate, we will make reasonable efforts to notify affected users.
7. Booking Cancellations and Refunds
Cancellation and refund policies are determined by the specific resource booked.
The applicable cancellation and refund terms will be displayed or otherwise provided in connection with the resource or booking.
By completing a booking, you agree to the cancellation and refund policy applicable to that resource.
Refunds, credits, late-cancellation charges, and other booking-related adjustments will be handled in accordance with the policy applicable to the resource booked.
8. Fees and Payments
You agree to pay all fees associated with the memberships, bookings, services, or other purchases you select.
Prices and applicable fees will be disclosed at or before the time of purchase or booking.
Payments may be processed through third-party payment and booking providers. Your use of those services may also be subject to the applicable provider's terms and privacy practices.
9. Guests
Members or customers who bring guests into Copake Connect are responsible for ensuring that their guests comply with these Terms and the applicable House Rules & Etiquette.
Copake Connect may limit guest access or require registration, payment, or advance approval for certain spaces, services, or events.
10. Personal Property
You are responsible for your personal belongings while using Copake Connect.
To the fullest extent permitted by applicable law, Copake Connect is not responsible for lost, stolen, damaged, or unattended personal property.
Please take reasonable precautions to secure your belongings while using the space.
11. Internet, Equipment, and Amenities
Copake Connect may provide internet access, furnishings, equipment, utilities, and other amenities for the convenience of members and guests.
While we aim to provide reliable services, we do not guarantee that any particular amenity, internet connection, equipment, or service will be continuously available, error-free, secure, or uninterrupted.
Users are responsible for maintaining appropriate security and backups for their own devices, files, accounts, and information.
You may not use Copake Connect's internet service, equipment, or facilities for unlawful activity or in a manner that disrupts or interferes with the network, equipment, facility, or other users.
12. Third-Party Services
Copake Connect uses third-party service providers to operate portions of our business.
These may include website hosting, membership management, booking systems, payment processing, email, telecommunications, and other technology and communications services.
Our website is hosted using Wix, and we use Optix to help manage our space, memberships, and bookings.
Your use of certain third-party services may also be governed by the terms and privacy policies of those providers.
Copake Connect is not responsible for the independent practices, availability, or operation of third-party services.
13. SMS/Text Message Communications
If you provide your mobile phone number and affirmatively opt in to receive SMS communications from Copake Connect, you consent to receive text messages from us at the mobile number you provide.
Messages may include:
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Membership-related communications;
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Booking confirmations, reminders, updates, or changes;
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Information concerning access to or use of Copake Connect;
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Event information and reminders;
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Service and operational updates;
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Responses to your questions or requests; and
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Other Copake Connect communications for which you have provided consent.
Message frequency varies. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing any goods, services, memberships, bookings, or other offerings from Copake Connect.
Opting Out
You may opt out of receiving SMS messages from Copake Connect at any time by replying STOP to a message.
After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently opt in again.
Help
For assistance with SMS communications, reply HELP or contact us at:
SMS Privacy
Your mobile information and SMS consent information will be handled in accordance with our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Copake Connect does not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers that assist us in delivering communications or operating our services. Those providers may process information only as reasonably necessary to provide services on our behalf and not for their own marketing or promotional purposes.
Wireless carriers are not liable for delayed or undelivered messages.
14. Email Communications
If you provide your email address, Copake Connect may use it to communicate with you regarding your membership, bookings, services, events, inquiries, and other Copake Connect matters.
Where applicable, you may unsubscribe from marketing or newsletter emails using the unsubscribe mechanism provided in the communication or by contacting us at contact@copakeconnect.com.
Service-related or transactional communications may still be sent when reasonably necessary in connection with an active membership, booking, transaction, or request.
15. Privacy
Your use of Copake Connect services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, maintain, and disclose personal information, including information provided through our website, membership and booking systems, and communications.
16. Website Content and Intellectual Property
Unless otherwise indicated, the Copake Connect name, branding, website content, graphics, photographs, text, and other materials provided by Copake Connect are owned by or licensed to Copake Connect.
You may use our website and materials for your personal and legitimate use of Copake Connect services.
You may not reproduce, distribute, modify, or commercially exploit Copake Connect materials without permission, except as permitted by applicable law.
17. Availability and Changes to Services
We may modify our hours, facilities, amenities, memberships, pricing, services, or other offerings from time to time.
Temporary interruptions may occur due to maintenance, repairs, events, weather, utility or internet outages, emergencies, or circumstances beyond our reasonable control.
We will make reasonable efforts to communicate significant changes when appropriate.
18. Disclaimer
Copake Connect provides shared workspace and related facilities and services on an “as available” basis.
While we make reasonable efforts to maintain a safe, functional, and comfortable environment, we cannot guarantee that our facilities, internet service, equipment, amenities, or other services will always be available or uninterrupted.
To the fullest extent permitted by applicable law, use of the Copake Connect space, facilities, amenities, and services is at your own risk.
Nothing in these Terms excludes any warranty, right, or protection that cannot lawfully be excluded.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Copake Connect will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of Copake Connect's facilities, website, services, equipment, or amenities.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
20. Responsibility for Damage
You are responsible for damage to Copake Connect property caused by your intentional misconduct, negligence, or misuse of the space or its resources.
You may be responsible for the reasonable costs of repairing or replacing property damaged as a result of such conduct.
Members and customers may also be responsible for damage caused by their guests when permitted by applicable law.
21. Changes to These Terms
Copake Connect may update these Terms & Conditions from time to time.
When changes are made, the updated Terms will be posted on our website with a revised “Last Updated” date.
Changes will take effect upon posting unless otherwise stated or required by applicable law.
22. Governing Law
These Terms & Conditions are governed by the laws of the State of New York, without regard to its conflict-of-law principles.
23. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
24. Contact Us
If you have questions about these Terms & Conditions, your membership, a booking, or Copake Connect communications, please contact us at:
Copake Connect
Email: contact@copakeconnect.com